Methodology, communication, transparency, QA, support and security — written down, then enforced.
Development methodology
Two-week increments against a written outcome. Discovery is paid and time-boxed, architecture decisions are recorded, and every sprint ends with something demonstrable in a real environment.
· Paid, time-boxed discovery before any build commitment
· Architecture Decision Records for every irreversible choice
· Trunk-based development with environment parity
· Definition of done includes tests, docs and observability
Communication
One engagement lead, one shared channel, one weekly written status. No account manager relaying messages between you and the people writing the code.
· Named engagement lead and architect with direct access
· Shared Slack or Teams channel with your team in it
· Weekly written status: shipped, blocked, next, risk
· Demos every two weeks with the actual builders present
Transparency
Burn, scope and risk are visible in a shared board. If something slips, you hear it from us before you notice it — with an option, not just an apology.
· Shared backlog and burn-up visible to your team
· Change requests priced before work starts
· Risk register reviewed in every steering call
· No hidden third-party licences or surprise infrastructure bills
Quality assurance
Automated regression on every merge, a manual pass on business-critical journeys, and performance budgets agreed before the first line of UI code.
· Unit, integration and end-to-end coverage on critical paths
· Dedicated QA engineer inside the pod, not a separate gate
· Performance and accessibility budgets enforced in CI
· UAT scripts written with your process owners
Support
AMC with named engineers, agreed response and restore targets, and a quarterly improvement backlog so the platform keeps earning after go-live.
· P1 response in 30 minutes, 24x7 options for critical systems
· Named engineers who worked on the original build
· Monthly health, cost and security review
· Quarterly improvement sprint included in AMC tiers
Security
Least-privilege access, encrypted secrets, audit trails and data-residency choices that survive procurement, PDPL and HIPAA-aware reviews.
· Documented access control and change management in delivery
· Secrets in managed vaults, never in code or tickets
· In-region hosting for UAE and Saudi data residency
· Dependency and static scanning on every pipeline run
FAQ
The questions procurement always asks
Next step
Test us on your hardest constraint
Forty-five minutes with a solution architect. You leave with an approach, a realistic range and the risks nobody else named.